Terms

Terms and conditions

Version of 25 October 2026 · This is a translation; the Dutch version prevails.

1. Who

These terms apply to all services of Artee Drive, sole proprietorship of Redouan Tezaoui, Acacialaan 23, 2620 Hemiksem, company and VAT number BE 0677.999.910. Passenger transport is carried out under licence no. 10283 for individual paid passenger transport, issued by the municipality of Hemiksem.

2. Reservation and confirmation

Passenger transport is by reservation only. A request via the website, WhatsApp, email or phone only becomes a booking once Artee Drive confirms the ride and price in writing, for example via WhatsApp or email. The confirmation states the date, time, pick-up and drop-off address, number of passengers and the fixed price. After the ride you receive an electronic transport receipt.

For rides of more than 50 km or from €100, a deposit may be requested.

3. Price

The price is agreed in advance and stated in the confirmation. A confirmed price remains valid, even if the rates change afterwards. Prices for private customers include VAT: 6% for passenger transport, 21% for parcel transport. For businesses, prices are stated excluding VAT unless indicated otherwise. Tolls, low-emission zones and normal travel luggage are included in the price.

The agreed price only changes if the ride changes at the customer's request, for example due to an extra stop or a different destination, or due to extra waiting time.

• Airport arrivals: 60 minutes of waiting after landing is included, then €10 per 15 minutes started.
• Other pick-ups: 15 minutes of waiting is included, then €10 per 15 minutes started.
• Hourly bookings between 10 pm and 6 am carry a surcharge according to the rate list.

The current prices are on the rates page.

4. Payment

Private customers pay after the ride with Bancontact (card or QR code) or cash. Businesses receive a monthly invoice, payable immediately upon receipt.

5. Cancellation

An hourly booking (chauffeur by the hour, events, waiting during a match) cancelled less than 24 hours in advance is charged as 3 hours.

An airport or station ride can be cancelled or changed free of charge up to 24 hours before the agreed pick-up time.

If the customer's flight is cancelled by the airline, the ride can be rebooked or cancelled free of charge, even within 24 hours of the pick-up time. The customer lets Artee Drive know as soon as possible.

If the customer is not at the agreed place after the included waiting time, without a message and cannot be reached, the ride counts as a no-show and the full ride price is charged.

6. During the ride

• The number of passengers may not exceed the number of seats: a maximum of seven passengers.
• Every passenger wears a seat belt. A child seat or booster seat is available on request at no extra cost; state the child's age or weight in the request.
• Smoking and vaping are not allowed in the vehicle.
• Damage to the vehicle caused by a passenger, such as soiling, may be charged.

7. Delays

Artee Drive plans every ride with a generous margin. In case of delays caused by circumstances beyond its control, such as accidents, roadworks or extreme weather, Artee Drive cannot be held liable for consequential damage such as a missed flight, except in case of intent or gross negligence.

8. Parcel transport

• Shipments travel on planned routes. Fixed routes for businesses and projects are available on request, with a fixed price in advance. The pick-up and drop-off point and the time are agreed in advance.
• At pick-up or delivery, 15 minutes of waiting is included, then €15 excl. VAT (€18 incl. VAT) per quarter hour started.
• The customer provides sturdy packaging and states in advance whether a shipment is fragile.
• Prohibited or dangerous goods, live animals, money and securities are not transported.
• Liability for loss of or damage to a shipment is limited to €250 per shipment, unless otherwise agreed in writing in advance.

9. Complaints and disputes

Report complaints as soon as possible, at the latest within 7 days of the ride, via info@arteedrive.be. These terms are governed by Belgian law. Disputes are submitted to the competent court of the judicial district of Antwerp, without prejudice to consumer rights.